CRM Training
Imagine buying a car before you have had driving lessons of any kind. What would it be like to sit behind the wheel and try to figure out how to get you and the car home? You would most likely fail. Not only would you fail, but chances are, you would most likely have an accident. That's not how people learn to drive and it is certainly not how one should learn how to navigate a CRM system.
Six tips to surviving CRM design hell...
Having spent the past six weeks in CRM design hell, I thought I’d share some tips on surviving the process while it was freshly seared on my memory. Trust me, CRM design work, rather like a prolonged course of dental treatment, isn’t the most fun way to spend your time. For those of you who haven’t been through CRM design before, it’s probably appropriate to first explain what it is: CRM design is where, having selected the CRM technology you wish to implement, you sit with your chosen vendor, and work out how your CRM requirements will be delivered in the new software.
NetSuite's OneWorld, Acteva and Salesforce.com
The news as of the first coffee this morning, and the music is Dexter Gordon's 1978 set Live At Carnegie Hall. Great music, but sad to hear his in-between talking to the audience, the man sounds so completely baked. Amazing that it doesn't affect...
Read more about NetSuite's OneWorld, Acteva and Salesforce.com ...Say Goodbye to Done
I found this recent paper published by the Nokia Research Center (via Putting People First) an extremely interesting read. It echoes and builds on some thoughts I’ve been having recently about mobile user experience and interaction design....
Read more about Say Goodbye to Done...A Question From India On Rating Distributions
Like many web sites, our Grote Consulting Corporation website invites browsers to send in questions.
I love getting questions: It’s a great way to find out what’s on people’s minds so I can cover the issue that’s been raised in my writings on...
Read more about A Question From India On Rating Distributions...Google goes to the Amazon
Last month, a group of Googlers traveled to Brazil, to conduct our first-ever project in the Amazon. Organized by our Google Earth Outreach team, we went at the special invitation of Amazon Chief Almir Naramayoga Surui, who'd invited us down to...
Read more about Google goes to the Amazon...SugarCRM and Twitter
The news as of the first coffee this morning, and the music is... total iTunes shuffle... hit play, no idea what the first song's going to be, you'll know it as soon as I do... it is... Van Morrison's "Gloria," from his live "It's Too Late To Stop...
Read more about SugarCRM and Twitter...Google, at your service
It used to be that creating a webpage was a pursuit reserved for the truly tech-savvy, requiring a geek's expertise in HTML, Java, or C++...
Read more about Google, at your service...
