I was talking to a salesman the other day about a sale he’s working on. We discussed his potential client’s requirements, and I asked him what pricing he was putting forward. The figure he came up with was considerably less than I would have...
Read more about CRM - buyer beware..."No man is an island," the old saying goes. The same could be said of software: in an always-online world, even traditional desktop applications can become richer, faster, and easier to use by connecting people to information and to each other,...
Read more about Adobe users get help with Google Search...What do wedding planners, gas mileage calculators and photo albums have in common? They're all examples of templates available in the Google Docs Template Gallery that Sarah Beth Eisinger (Docs Templates engineer), Grant Dasher (intern), and I...
Read more about Templates bring Docs to life...The announcement of Salesforce for Google Apps has again raised questions about why Google hasn’t been successful in getting major corporations to widely deploy its Web-based productivity applications, particularly the Google Apps Premier...
Read more about Salesforce and Google Apps...In my previous post, I described the components of your web search experience and the principles behind creating a great search experience. There are complex algorithms underlying simple features such as spelling correction and the two line snippets...
Read more about Search experiments, large and small...